Experience
Director of Engineering
Singlekey, Toronto, ON | 2023 – Present
Worked with Executive leadership team to plan product roadmap, partnerships and advanced organizational maturity. Directly managing 5 reports and an offshore team of 3 indirectly.
Led agile processes, including daily scrums, sprint planning, prioritizing work across onshore, offshore, and contractors.
Responsible for SOC2 compliance, aligning processes and procedures to maintain stringent security and regulatory standards, resulting in improved data integrity and client trust.
Led the development team through significant customer growth which saw over 54k new landlord and 55k new tenant accounts created.
• Technical lead for SR&ED and IRAP applications, ensuring compliance and securing funding to support innovation initiatives.
• Worked closely with the Client Services team to resolve issues, refine product features, and improve internal tools.
• Implemented a Grafana dashboard for real-time monitoring, enabling executive decision-making and KPIs.
Technical Director
Experience Monks - Jam3, Toronto, ON | 2021 – 2022
Worked with Producers, Creative Directors, and Strategists to provide solutions to our clients and partners.
Managed client expectations and supported team so that we had the best possible chance for success. Directly managed small team of 3 direct reports.
Worked for Meta, managed ‘on stack’ projects, from scoping, resourcing, development and launch. Projects included cryptocurrency site Novi.com, Facebook Connectivity portal and Pytorch community site.
Managing reports, including weekly check ins, mentoring, career roadmaps and performance management.
• Cultivated working relationships with other divisions, offices, and vendor partners.
• Lead Meta projects on the Facebook stack, coordinating with internal team members and Meta stakeholders.
• Worked with Producers to validate technology approach, feasibility, scope and project estimates.
• Collaborated with teams across countries and time zones, ensuring smooth integration and problem resolution.
Partner, Technology
ICF Next (ICF Olson), Toronto, ON | 2018 – 2021
As part of the Enterprise Application group, I managed 7 managers with a total of 25 indirect reports, which include team members from across North America and India. The group includes developers that support ICF Tally, SMS Wireless platform and all client backend projects.
As a Partner, collaborated with Account Directors, Project Managers, Creative Directors, and Managed Services to execute and deliver websites, backend integrations and mobile apps for clients. Prepared new business pitches, evaluation of new opportunities and RFP responses for national and international opportunities.
Worked closely with the client delivery team for Goodlife Fitness, Boston Pizza, The Green Organic Dutchman, Ontario Lottery and Gaming and ICF Tally.
Managed multi-disciplinary teams, including Quality Assurance analysts, Business Analysts, Frontend & Backend, native mobile apps and full stack developers.
• Prioritized and supported the creation of automated web UI, Android, and iOS automated test suites.
• Partnered with Talent Acquisition and recruiters to fill key managerial and development roles.
• Led revamp of Managed Services and incident reporting to better service customer needs.
Technical Director
Olson Canada, Toronto, ON | 2014 – 2018
Reported to the VP Technology and working closely with Account Directors, Project Managers, Creative Directors, and Managed Services to deliver world class solutions.
As a Technical Director, I managed 12 direct individual contributors across different teams including backend, frontend, QA and business analysis.
Lead and mentor for the backend developers, mobile developers, focusing on code reviews, knowledge sharing and professional growth.
Lead Architect for the Boston Pizza MyBP loyalty program, growing the business from an integration partner to a key stakeholder creating an industry leading multichannel platform.
• Close coordination with Operations and Managed Services to ensure successful deployments, continuous and effective system monitoring and prompt issue triage and resolution.
• Authored client facing documents detailing and explaining complex topics to ensure proper communication and clear understanding of problem domain.
• Refactored and improved the build, test and deploy infrastructure, migrating to Github and focusing on one click builds and deploys using Jenkins and Nexus.
